EV charging solutions provider ChargePoint has introduced two new service offerings aimed at improving the operational experience for charging network operators: ChargePoint Premier Care and the ChargePoint Support Portal.
The new solutions are designed to deliver greater efficiency, flexibility, and control for businesses managing EV charging infrastructure—whether through hands-on expert support or self-service tools.
Premier Care: Dedicated Expertise for Complex Charging Networks
ChargePoint Premier Care is a premium, “white glove” service tailored for organizations with large-scale or complex charging deployments. The service provides access to a dedicated expert focused on optimizing charger performance and streamlining operations.
Key features include:
– Personalized case management and configuration support
– Proactive monitoring and network optimization
– Detailed reporting, including revenue insights
– Ongoing operational guidance from ChargePoint specialists
By combining data-driven insights with hands-on support, Premier Care aims to help businesses maximize uptime, improve charger utilization, and enhance overall network performance.
Support Portal: Self-Service Control and Visibility
Complementing Premier Care, the ChargePoint Support Portal is a self-service platform designed for operators who prefer a more independent approach to charger management.
Initially bundled with all ChargePoint Cloud Plan subscriptions, the portal provides:
– Comprehensive case management: Create, track, and manage support requests, including parts and labor progress
– Advanced analytics: Access case analysis tools and download custom reports
– Knowledge base access: Browse how-to guides and troubleshooting resources for faster issue resolution
The platform reduces reliance on traditional support queues, enabling faster problem-solving and improved operational transparency.
A Broader Ecosystem of Charging Support
With the addition of Premier Care and the Support Portal, ChargePoint continues to expand its ecosystem of service solutions, joining existing offerings such as ChargePoint Assure and ChargePoint Safeguard Care.
Together, these services provide a flexible support framework that caters to a wide range of customer needs—from fully managed, expert-led operations to independent, data-driven charger management
