Audi Activesphere Concept is luxury crossover that turns into a pickup

More

Volkswagen Group delivered 572,100 all-electric vehicles in 2022

More

Mazda MX-30 e-Skyactiv R-EV revealed at the Brussels Motor Show

More

Ram Unveils 1500 Revolution BEV Concept In Las Vegas

More

Truemag

  • Electric Car News
  • Electric Car Reviews
  • Plug-in Hybrids
  • Technology
  • Home
  • About Us
  • Privacy Policy
  • Advertise
  • Charging Map

Hyundai Introduces Advanced Humanoid Robot ‘DAL-e’ for Automated Customer Services

Hyundai Motor Group has launched the “DAL-e,” a highly advanced customer service robot that independently communicates with people using precise recognition capabilities and mobility functions.

The DAL-e is an acronym for “Drive you, Assist you, Link with you-experience.” Designed to pioneer the future of automated customer services, the DAL-e is equipped with state-of-the-art artificial intelligence technology for facial recognition as well as an automatic communication system based on a language-comprehension platform.

“The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots,” said Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group. “With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them.”

On January 25, Hyundai Motor Group announced the inaugural unveiling of the DAL-e at a Hyundai Motor showroom in southern Seoul, where the robot has commenced its pilot operation. Following the pilot operation, it is expected to be used in various fields that require everyday interactions with customers, such as other showrooms of Hyundai Motor Company and Kia Corporation.

With its truncated, humanoid body exuding a welcoming appeal (measuring 1,160 X 600 X 600 mm and weighing 80kg), the DAL-e is significantly lighter and more compact compared to other customer service and guide robots in the market.

It is accoutered with friendly, emotive physical features for close interactions with customers. In the event that a customer enters the showroom without wearing a mask, the android recognizes it and advises the customer to wear one. In terms of its communication capability, it can engage in an automated and smooth dialogue with customers by providing useful information on products and services and responding to verbal and screen touch commands.

In terms of mobility, the DAL-e can move freely and escort customers to designated spots using its omnidirectional four wheels. Furthermore, it purveys entertaining information, such as explaining vehicles and technologies by connecting wirelessly to a large display screen at the venue, beckoning visitors to take photos with it, and providing gestured feedbacks using its movable arms.

At the exhibition hall where it is being pilot-operated, the DAL-e is credited with easing the staff’s workflow and offering hands-on help to customers, including those who do not prefer to be assisted by human staff in light of the Covid-19 circumstances, as well as those who visit the venue during busy peak times such as the weekend.

Hyundai Motor Group plans to continuously update the DAL-e based on data from pilot operations, perfecting its operational capabilities as an advanced android robot.

Jan 28, 2021Blagojce Krivevski
Tesla releases Q4 earnings results, reports sixth straight quarterly profitNissan sets carbon neutral goal for 2050
You Might Also Like
 
Hyundai Motor Reveals Interior And Exterior Renderings Of New IONIQ
 
Hyundai Kona Electric Gets Driving Range Corrected Too
Blagojce Krivevski

Blagojce Krivevski is physicist and green technology lover. Keep in touch with Blagojce through his email, web site, Twitter, Linkedin, Facebook and Google+.

January 28, 2021 Electric Car News, TechnologyDAL-e, Hyundai, Hyundai DAL-e
Follow Us
  • facebook
  • twitter
  • google-news
  • linkedin
  • youtube
  • instagram
  • feedburner
Recent News
First 2024 GMC HUMMER EV Edition 1 SUV Raises $500,000 for Tread Lightly! at Barrett-Jackson
January 30, 2023
Ford Reduces Mustang Mach-E Prices, To Significantly Increase Production In 2023
January 30, 2023
Volkswagen Group has set up more 15,000 high-power charging points around the world
January 30, 2023
UK car production down but electric vehicle output surges to new record
January 30, 2023
Citroen to give public debut to Oli concept at Rétromobile Show 2023
January 30, 2023
About
ElectricCarsReport.com ElectricCarsReport.com is a website dedicated to pure electric vehicles and the full range of consumer information and tools about electric cars, green technology energy, and the environment.
Latest News
First 2024 GMC HUMMER EV Edition 1 SUV Raises $500,000 for Tread Lightly! at Barrett-Jackson
January 30, 2023
Ford Reduces Mustang Mach-E Prices, To Significantly Increase Production In 2023
January 30, 2023
Volkswagen Group has set up more 15,000 high-power charging points around the world
January 30, 2023
Subscribe

Sign up for our newsletter to receive the latest news and event postings.

Get in touch

Email: [email protected]

Archives
  • facebook
  • twitter
  • google-news
  • linkedin
  • youtube
  • instagram
  • feedburner
DMCA.com
© ElectricCarsReport.com | All Rights Reserved.