The Renault-Nissan Alliance has selected AXA Assistance to provide roadside assistance for its electric vehicles in Europe following a call for tender launched in early 2010.
Renault and Nissan are readying to launch a range of new services to ensure the mobility and peace of mind of their future electric vehicle customers. AXA vehicle assistance is the first step in this global approach to preparing for the wide-scale launch of electric vehicles.
Renault and Nissan will bring customers a full set of innovative services specific to the new market, alongside conventional roadside breakdown assistance and towing.
The contract signed between Renault-Nissan and AXA will provide coverage for the automakers’ electric vehicles that will soon roam the roads in 21 European countries: France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, UK, Austria, Belgium, Luxembourg, Czech Republic, Denmark, Finland, Greece, Norway, Poland, Slovakia, Slovenia, Sweden and Switzerland.
Vehicle assistance accounts for a full 40% of AXA Assistance’s business worldwide, with some 4 million cases. The company has prepared extensively for the opening of this promising market, both by getting its breakdown assistance partners involved and by adapting the service at its assistance platforms. Working with a specialized international body, AXA has organized dedicated training courses at its assistance platforms and with service providers.
