German premium automaker Audi opened its sixth charging hub in Frankfurt am Main. At Orber Straße, the drivers of electric cars of all makes can charge their vehicles with up to 320 kW of power using four high-power-charging (HPC) stations. While their car charges, users can have an enjoyable experience at the adjacent Klassikstadt Frankfurt.
Audi has partnered up with this enterprise located in a listed historical former factory that boasts an internationally renowned collection of vintage and modern classic cars and offers a range of services. Guests can choose from a wide selection of snacks, beverages, and hot meals and enjoy them in an attractive, comfortable setting.
Moreover, all Audi charging hubs are designed to be barrier-free: a swivel arm, for which a patent has been registered, height-adjustable displays, and ample room for maneuvering – in a wheelchair, for example – make charging easy for all, including people with disabilities.
The swivel arm reduces the weight of the charging cable by around 60 percent. As a result, customers in wheelchairs can hold the CCS connector in one hand and move their wheelchair with their other hand. A CCS connector holder further optimizes operation for wheelchair users, while a canopy prevents the connector from getting wet. Furthermore, the swivel arm ensures trouble-free access to any charging sockets, whether they are located at the front, back, left, or right of the vehicle. This saves the driver from having to maneuver their vehicle into position. Automatic cable retraction prevents the charging cable from becoming a trip hazard or from blocking the way of wheelchair users. Moreover, it keeps the cable dry at all times.
“In the Frankfurt metropolitan area, we’ve got a high density of electrically powered vehicles. At the same time, the supply of charging points is constantly increasing. The charging hub is not only a welcome additional charging opportunity, but it also gives users the option to spend the waiting time at the adjacent Klassikstadt building,” says Frankfurt City Councillor Stephanie Wüst, Head of Department for Economic Affairs, Law, and City Marketing. Rapid charging in and around city centers is particularly important for drivers who cannot charge their cars at home or at work, Wüst notes.
Audi is investing in downtown charging. “In Frankfurt, we’re expecting about 5,000 charging operations per year,” says Nikolai Senst, who is responsible for managing the rollout of Audi charging hubs. “We anticipate there will be a similarly high rate of return customers as at the other locations.” In Nuremberg, where Audi has been operating an Audi charging hub with six charging points and a 200-square-meter lounge upstairs since December 2021, the return rate is approximately 70 percent. The hub is available to drivers of all brands of car. Audi customers can book a charging slot online via the myAudi app.
For the charging hub, Audi uses second-life batteries from disassembled test vehicles. As a result, Audi can use the low voltage connection available on site and does not need to install an additional transformer. With temporary storage capacity, a total of about 1.05 megawatt hours of energy is available for the four charging points – enough to hypothetically charge 60 vehicles without interruption.
Following tests in Berlin and Munich, a customer service concept is also being used for the first time in Frankfurt: Specially trained staff provide tips and assistance via camera. The support advisors can check the charging process remotely. If difficulties arise during authentication, they can point out the option of paying by credit card, for example. Audi also offers assistance with setting up Plug & Charge. The service can be accessed via a hotline.
