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BMW Launches Artificial Intelligence Phone Service

BMW-i-Genius
In a world-first, BMW is employing artificial intelligence software system, the BMW i Genius, to promote its new electric cars through an automated information service for UK customers.

BMW i Genius uses specially developed software to interact with potential customers in a live question and answer format that works on a mobile platform. Users simply text in a question relating to BMW i and the BMW i Genius system will instantly respond with a detailed and helpful answer. The adaptive system is capable of interpreting words, the context of those words and the sentiment behind each question in order to respond. Subsequent questions can be asked allowing an informative, real-time conversation.

The system was developed by London Brand Management, in a partnership facilitated by a business accelerator programme based in London’s Tech City called The Bakery and media agency Vizeum.

London Brand Management founder, 19-year-old Dmitry Aksenov, said: “We are delighted to have been chosen by BMW Group as a partner for the launch of this exciting and innovative electric vehicle. Like the BMW i3, our Artificial Intelligence software is truly groundbreaking and provides a unique channel for BMW and its customers to make better buying decisions by getting access to the right information at the right time in the right place.”

To use the BMW i Genius service users need to text their question to the shortcode 84737. The artifical intelligence programme will then activate and generate a response regarding the BMW i3 or i8.

Two BMW i cars are confirmed for production, the fully-electric BMW i3 electric vehicle and the plug-in hybrid BMW i8 sports car. The BMW i3 is BMW’s first fully-electric production car and is due to go on sale in the UK in late 2013. Like the i8, the BMW i3 features an all-aluminium chassis combined with a passenger cell made entirely from carbon fibre reinforced plastic.

Aug 26, 2013Blagojce Krivevski
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Blagojce Krivevski

Blagojce Krivevski is physicist and green technology lover. Keep in touch with Blagojce through his email, web site, Twitter, Linkedin, Facebook and Google+.

August 26, 2013 Electric Car Newsbmw, bmw i, BMW i Genius, bmw i3, bmw i8
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