Zap-Map, the UK’s leading charge point mapping service, has released its annual public EV charging network satisfaction rankings, with Fastned and MFG EV Power – two ultra-rapid charging networks providing reliable charging hubs – coming in joint first place.
Now in its fifth year, the league table comes from Zap-Map’s annual EV charging survey conducted in September 2022. The survey, which is the most established and comprehensive survey of EV drivers in the UK, saw record responses from more than 4,300 EV drivers.
This year, Zap-Map is again awarding a ‘Best EV Charging Network’ accreditation to the top scorers, with the others in the top five also receiving an ‘EV Driver Recommended’ title.
As part of the survey, respondents rated their overall satisfaction for the networks they use regularly, which is then used to rank each network out of a maximum of five stars. They also rated their level of satisfaction with the networks in five key areas: reliability, ease of use, customer support, value for money, and payment options.
In joint-first place overall this year are two ultra-rapid networks, Fastned and MFG EV Power. The two networks – which both provide hubs with multiple chargers each location – scored particularly highly for reliability and ease of use, and they both secure the ‘Best EV Charging Network’ badge.
Taking third place this year is rapid network InstaVolt, while Connected Kerb and Osprey come in joint fourth – meaning all three networks earn the ‘EV Driver Recommended’ title.
The table below shows the full list of Zap-Map users’ most popular public EV charging networks in the UK.
This year there are six new entrants to the league table. European operator Fastned, which has recently been expanding its UK charging network, has opened a handful of ultra-rapid hubs this year – and enters the list in joint-first place.
On-street provider Connected Kerb has shot into joint-fourth position, after rapid growth this year has seen its network expand to more than 1,000 chargers. Zap-Pay partner Mer also makes the league table for the first time, coming joint-seventh alongside Pod Point and ubitricity.
Be.EV, VendElectric and Dragon Charging are new entrants to the league table too, coming in at joint-10th, joint-12th, and joint-15th respectively.
It is also worth highlighting that ChargePlace Scotland – which holds joint-12th place overall – takes first place for cost, thanks to many of its extensive network of charge points currently being free to use.
Significantly, two networks to have slipped down the table since last year are GRIDSERVE Electric Highway and GeniePoint. From joint-fifth last year, GRIDSERVE Electric Highway now comes in at joint-10th, while GeniePoint has dropped from 11th place last year to 19th position overall. The two networks, which both operate a large number of chargers across the country, came lower down in terms of reliability than last year – an area both operators are working hard to improve upon.
