Earlier this year, the British firm installed its 10,000th public and commercial charging point and, along with a telephone support line that is open 24 hours a day, 7 days a week to resolve urgent issues, has a dedicated team of electricians and engineers to fix any faults, typically within 48 hours.
Chargemaster, through its sophisticated Chargevision system and its own dedicated national maintenance team of technicians, is able to monitor the operational availability of its network. Over the last year, its owned and maintained infrastructure achieved a 98.7% serviceability record for all charge points on a month-by-month basis.
Today, just two charge points installed and maintained by Chargemaster in London are not fully operational, and both of these are scheduled to be back online within the next few days.
Chargemaster infrastructure is part of the Source London charging network, a scheme which involves more than 60 site/charge point owners – from local councils to car park operators. Contractually, funding currently exists for the maintenance of London’s EV infrastructure and Chargemaster believes that if this funding was properly reclaimed by charge point owners, any sites that are currently out-of-service could be brought back online swiftly.